Returns
We currently do not offer returns or exchanges for our products. However, if there was damage during shipment, please contact us at service@herbgurubrand.com and we will help you resolve the issue.
Customer is to report missing, lost, or damaged product(s) to service@herbgurubrand.com within 48 hours of delivery of the product(s). Failure to do so results in the forfeiture of Herb Guru’s liability.
Herb Guru does not offer a money-back guarantee on any product.
Refunds
Only when Herb Guru receives the damaged product back from the customer and determines the viability of the product, and the product can then be deemed un-tampered with, will we refund the cost of the product only to the customer - MINUS shipping costs.
Shipping costs are subject to change throughout the calendar year.
All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases.
How do I resolve my issue?
We ask you please email service@herbgurubrand.com and include as much information as possible, such as your order number along with any photo documentation if appropriate, when contacting customer support. Our dedicated team will do their best to answer your questions or resolve your issue as quickly as possible.
We currently do not offer returns or exchanges for our products. However, if there was damage during shipment, please contact us at service@herbgurubrand.com and we will help you resolve the issue.
Customer is to report missing, lost, or damaged product(s) to service@herbgurubrand.com within 48 hours of delivery of the product(s). Failure to do so results in the forfeiture of Herb Guru’s liability.
Herb Guru does not offer a money-back guarantee on any product.
Refunds
Only when Herb Guru receives the damaged product back from the customer and determines the viability of the product, and the product can then be deemed un-tampered with, will we refund the cost of the product only to the customer - MINUS shipping costs.
Shipping costs are subject to change throughout the calendar year.
All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases.
How do I resolve my issue?
We ask you please email service@herbgurubrand.com and include as much information as possible, such as your order number along with any photo documentation if appropriate, when contacting customer support. Our dedicated team will do their best to answer your questions or resolve your issue as quickly as possible.