Returns
When returning unwanted product, the customer will be subject to shipping costs when the Economy Shipping (Free) option was previously selected.
Economy Shipping costs are paid by Herb Guru in good faith for the benefit of the customer, any returned product in which the Economy Shipping option was used and the customer incurs the cost of the shipping when/if it comes time for refund.
Refunds
Only when Herb Guru receives the unwanted product back from the customer and determines the viability of the product, and the product can then be deemed un-tampered with, will sales staff return the cost of the product only to the customer - MINUS economy shipping costs.
Additionally, if the customer had previously selected a premium shipping option, the customer will only receive the value of the product in return, not the shipping cost.
Shipping costs are subject to changes throughout the calendar year.
All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases.
How do I resolve my issue?
We ask you please email sales@herbgurubrand.com and include as much information as possible, such as your order number along with any photo documentation if appropriate, when contacting customer support. Our dedicated team will do their best to answer your questions or resolve your issue as quickly as possible.
30-day return
Customer is to report missing product(s) lost or damaged to Herbalmax.com within 48 hours of delivery of the product(s). Failure to do so will results in the forfeiture of Herbalmax liability.
Products sold by Herbalmax.com are covered by a 30-day return period. All returns covered under our thirty (30) day return policy are subject to the following:
OR
100% Satisfaction Guarantee
Our Promise to You
We believe in listening to what Nature has to say. Cultivating herbs with care and intent allows us to offer products designed to optimize vitality while maintaining purity and integrity. Our philosophy is grounded in certain truths that serve as the pillars for everything we do. We stand behind our products and if you are not 100% in love with yours, we will promptly issue a refund.
Returns Process
HOW LONG DO I HAVE TO RETURN THE PRODUCT?
45 days from the ship date.
HOW DO I START MY RETURN?
To initiate a return, please call xxxx and select option 2, or email xxx
WHEN WILL I RECEIVE MY CREDIT?
Once the product is returned to our warehouse, you will be credited to the original form of payment used within 7-10 business days.
DO YOU HAVE A RETURN FEE?
In most cases, a shipping fee of $8.95 will be deducted from your refund unless the product is damaged, or it is due to our mistake. We may request an image of the incorrect or damaged product prior to waiving the return shipping fee.
When returning unwanted product, the customer will be subject to shipping costs when the Economy Shipping (Free) option was previously selected.
Economy Shipping costs are paid by Herb Guru in good faith for the benefit of the customer, any returned product in which the Economy Shipping option was used and the customer incurs the cost of the shipping when/if it comes time for refund.
Refunds
Only when Herb Guru receives the unwanted product back from the customer and determines the viability of the product, and the product can then be deemed un-tampered with, will sales staff return the cost of the product only to the customer - MINUS economy shipping costs.
Additionally, if the customer had previously selected a premium shipping option, the customer will only receive the value of the product in return, not the shipping cost.
Shipping costs are subject to changes throughout the calendar year.
All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases.
How do I resolve my issue?
We ask you please email sales@herbgurubrand.com and include as much information as possible, such as your order number along with any photo documentation if appropriate, when contacting customer support. Our dedicated team will do their best to answer your questions or resolve your issue as quickly as possible.
30-day return
Customer is to report missing product(s) lost or damaged to Herbalmax.com within 48 hours of delivery of the product(s). Failure to do so will results in the forfeiture of Herbalmax liability.
Products sold by Herbalmax.com are covered by a 30-day return period. All returns covered under our thirty (30) day return policy are subject to the following:
- Herbguru.com may charge a 5% handling and restocking fee with some returns.
- Herbguru.com does not offer money-back guarantee on any product.
OR
100% Satisfaction Guarantee
Our Promise to You
We believe in listening to what Nature has to say. Cultivating herbs with care and intent allows us to offer products designed to optimize vitality while maintaining purity and integrity. Our philosophy is grounded in certain truths that serve as the pillars for everything we do. We stand behind our products and if you are not 100% in love with yours, we will promptly issue a refund.
Returns Process
HOW LONG DO I HAVE TO RETURN THE PRODUCT?
45 days from the ship date.
HOW DO I START MY RETURN?
To initiate a return, please call xxxx and select option 2, or email xxx
WHEN WILL I RECEIVE MY CREDIT?
Once the product is returned to our warehouse, you will be credited to the original form of payment used within 7-10 business days.
DO YOU HAVE A RETURN FEE?
In most cases, a shipping fee of $8.95 will be deducted from your refund unless the product is damaged, or it is due to our mistake. We may request an image of the incorrect or damaged product prior to waiving the return shipping fee.